Refund policy

Every order is covered by our 30-day money-back guarantee. You have 30 days after receiving your item to request a return, for any reason.

To be eligible for a change-of-mind return, your item must be unused and in its original packaging. You will also need your order number or proof of purchase. Items that arrive damaged or defective, or that are not what you ordered, are covered no matter what.

To start a return, email us at brookgoodsco@gmail.com with your order number. If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Please request a return before sending anything back: items returned without a return request cannot be matched to an order and may not be refunded.

You can always contact us with any return question at brookgoodsco@gmail.com.

Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. Send us your order number and a photo of what you received and we will make it right with a replacement or a full refund, whichever you prefer.

Exceptions / non-returnable items
Gift cards cannot be returned. Sale items and personal care items are covered by the same 30-day guarantee as everything else. For hygiene reasons, personal care items (such as razors and grooming tools) must be unused for a change-of-mind return. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at brookgoodsco@gmail.com.