Quick answers about shipping, returns and how Brook Goods works. If you cannot find what you need here, email us at brookgoodsco@gmail.com or use our contact page. A real person reads and answers every message.
Orders and shipping
Where do you ship?
We currently ship within the United States. Shipping is free on every order, with no minimum.
How long does shipping take?
Orders are processed within 1 to 2 business days, and most orders arrive within 7 to 15 days of ordering. Every product page shows a live delivery estimate for orders placed today. We email you a tracking link as soon as your order is on the way.
How do I track my order?
You will receive a shipping confirmation email with a tracking link as soon as your order ships. Tracking can take 24 to 48 hours to show its first scan. If it has been longer than that, email brookgoodsco@gmail.com with your order number and we will check on it for you.
Can I change or cancel my order?
Email us as soon as possible at brookgoodsco@gmail.com with your order number. If your order has not started processing, we can usually update the address or cancel it. Once it has shipped we cannot change it, but your 30-day money-back guarantee still applies.
My order arrived damaged, or I received the wrong item. What now?
Please check your order when it arrives and email us right away with your order number and a photo of what you received. We will make it right with a replacement or a full refund, whichever you prefer.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. Every payment goes through Shopify's secure, SSL-encrypted checkout. We never see or store your card details.
Returns and our guarantee
What is your return policy?
Every order is covered by a 30-day money-back guarantee. If a product is not for you, email us within 30 days of delivery and we will send you a prepaid return label. Once your return is approved and on its way back, we issue your refund. For a change-of-mind return, please keep the item unused and in its original packaging. Damaged, defective or incorrect items are covered no matter what.
How do I start a return?
Email brookgoodsco@gmail.com with your order number and a short note on why you are returning it. We will reply with a prepaid return label and simple instructions. Please wait for that email before sending anything back so your return can be matched to your order.
How long do refunds take?
Refunds are issued to your original payment method within 10 business days of your return being approved. Your bank or card issuer may take a few extra days to post it to your account.
Do you offer exchanges?
The fastest way to get a different item is to return the original and place a new order for the one you want. Email us and we will start the return right away.
About Brook Goods
Where are you based?
Brook Goods is an online shop based in Ohio, United States. We do not have a retail storefront, which is part of how we keep prices fair.
How do you choose what to sell?
We keep the catalog short on purpose. We look for clever, genuinely useful things for everyday life, try the ideas that earn a spot, and tell you exactly what each product does and does not do on its page. No made-up statistics and no fake countdown timers.
Can I subscribe to replacement filters for the Pet Hydration Fountain?
Yes. The Replacement Filters 8-Pack has a Subscribe and Save option: 10% off every delivery, sent every 1, 2 or 3 months, and you can cancel any time.
How do I contact you?
Email brookgoodsco@gmail.com or use our contact page. Include your order number if your question is about an order so we can help faster.